I'm a Service Desk Analyst with hands-on experience streamlining deployments with custom imaging, and troubleshooting system issues to minimize downtime.
With multiple certifications, I bring a strong foundation in networking and IT systems.
In my free time, I manage my home server with tools like Webmin while engaging in hobbies like reading Mistborn.
Education
Bachelor of Science in Information Technology
Minor in Cybersecurity
(Graduated Cum Laude 2025)
Certifications
CompTIA: Security+, Network+, A+
AWS: Certified Cloud Practitioner
Microsoft: Word
Technical Skills
Server Configuration and Maintenance
Command-line interface (CLI)
Basic PowerShell Automation
Tools
Active Directory
Microsoft Office Suite
PowerShell
Command Prompt
GitHub
Bomgar (remote support)
Acronis (system imaging)
OBS Studio
Windows, MacOS, Linux