I'm a Service Desk Analyst with hands-on experience streamlining deployments with custom imaging, and troubleshooting system issues to minimize downtime.
With multiple certifications, I bring a strong foundation in networking and IT systems.
In my free time, I manage my home server with tools like Webmin and Pi-Hole while engaging in hobbies like reading.
Education
Bachelor of Science in Information Technology
Minor in Cybersecurity
(Graduated Cum Laude 2025)
Certifications
CompTIA: Security+, Network+, A+
AWS: Certified Cloud Practitioner
Microsoft: Word
Technical Skills
Server Configuration and Maintenance
Command-line interface (CLI)
Basic PowerShell Automation
Tools
Active Directory
Microsoft Office Suite
PowerShell
Command Prompt
GitHub
Bomgar (remote support)
Acronis (system imaging)
OBS Studio
Windows, MacOS, Linux